Sonia Privacy Policy

Last Updated: September 13, 2019

Our Policy

This is the Privacy Policy of the website (the “Site”), operated by Sonia Labs, Inc. (together with our affiliates and subsidiaries, “Sonia”, “we”, “us”, “our” and terms of similar meaning) and our related mobile applications, software, products and services (together, the “Services”). This Site and Services are operated by Sonia and have been created to provide information about our company, audio recording, transcription and related services to our users (“you” and “your”). It describes the information that we collect from you as part of the normal operation of our Site and Services, and how we use and disclose this information.

By accepting the Privacy Policy in the registration process or by visiting and using the Site and Services, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service. If you do not consent to this Privacy Policy, you are not permitted to access or use the Site or our Services. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms of Service.

Collection and Storage of Information

We may collect and store the following information when running the Site and Services:

Information You Provide. When you register for access to the Site and/or Services, use certain Services, contact us with inquiries or sign up for emails or marketing, we may collect personal information that can be used to contact or identify you. The personal information may include information such as an individual’s name, email address, password, credit card or other billing information and calendar information (collectively, the “Personal Information”). It is your responsibility to ensure that your Personal Information is up-to-date. We also require access to your Google account(s) so that you can use, integrate, and link your Google account(s) with us in order to get access to and the best experience from certain features of the Site and/or Services.


Others’ Personal Information. If you provide Personal Information about someone else, you must ensure and hereby agree that you are authorized to disclose that information to Sonia and that, without Sonia taking any further steps required by applicable data protection or privacy laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. You must take reasonable steps to ensure that the individual concerned is aware of and consents to the various matters detailed in this Privacy Policy, including the fact that that person’s Personal Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, Sonia’s identity and how to contact Sonia.

Audio and Caption Information. The Services involves capturing audio recordings of conversations to transcribe and analyze content. We use these recordings and transcribed contents (collectively, the “Audio and Caption Information”) for limited purposes, such as to provide the Services and for research and development to improve our Services. Please see “How We Use Personal Information and Audio and Caption Information” for more information on how this information is used by Sonia and “Information Sharing and Disclosure” for information on how this information may be shared with third parties.

Non-Personally Identifying Information. When you interact with Sonia through the Site and/or Services, we receive and store certain non-personally identifiable information from your Device. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Sonia may store such information itself or such information may be included in databases owned and maintained by Sonia affiliates, agents or service providers. The Site and/or Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve the users of the Services, we may conduct research on our customer demographics, interests and behavior based on the Personal Information, Audio and Caption Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Sonia may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.

Cookies. We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use cookies to save your registration information and login password for future logins to the Services. We may also use cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage and web traffic routing on the Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Services.

How We Use Personal Information and Audio and Caption Information

Personal Information is or may be used: (i) to provide and improve our Services; (ii) to administer your use of the Services; (iii) to better understand your needs and interests; (iv) to personalize and improve your experience; (v) to provide or offer customer service, software updates and product announcements; (vi) to process your payments for our Services; (vii) to enforce compliance with our Terms of Service; and (viii) for marketing and advertising, such as to send you marketing and advertising communications and to customize the marketing and advertising that we show you (we offer choices about marketing as noted in the “Your Choices and Access Requests” section below).

Audio and Caption Information is or may be used: (i) to provide, maintain, test and analyze the functioning of the Services; (ii) to develop, test or improve speech recognition technology and artificial intelligence algorithms; (iii) to evaluate problems with the quality of the Meeting Transcript; (iv) to support Sonia’s efforts to generate useful analytic data, improve the Services, and identify flaws in, and useful features for, the Services; (v) in cases where we believe our Terms of Service has been violated and confirmation is required or we otherwise have an obligation to review your meeting information as described in our Terms of Service; (vi) in case where we believe it to be necessary to protect the rights, property or personal safety of Sonia and its users (including to protect against potential spam, malware or other security concerns); (vii) in order to comply with our legal obligations; and (viii) for other research and development purposes. We do not use the content of the recordings to contact children or for marketing or advertising purposes.

In particular, when we detect portions of the Recording that are difficult to transcribe (i.e. convert to written form) into Meeting Transcript, Sonia personnel will undertake a limited review of the segment of the Recording and corresponding Meeting Transcript that is difficult to transcribe and attempt to transcribe accurately that portion of the Recording into an intelligible Meeting Transcript. In the event that we utilize the services of a third-party service provider to undertake this transcription task (please see “Information Sharing and Disclosure” for more information), Sonia will make accessible only the problematic segments of the Recording and corresponding Meeting Transcript.

We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to verify users have the authorization needed for the Services to process their requests.

Information Sharing and Disclosure

Sonia is not in the business of selling your information. Except for actions you take to engage the Services to communicate and collaborate with your meeting guests, we only disclose your Personal Information and Audio and Caption Information under the following circumstances

Consent. Where we have your explicit consent to share such information.

Service Providers, Business Partners and Others. We may use certain trusted third party companies and individuals to help us provide, analyze and improve the Services (including, but not limited to, creating an Recording, Meeting Transcript or Follow Up; reviewing Recordings and Meeting Transcripts for transcription accuracy; data storage; maintenance services; database management; testing and improving speech recognition technology; developing artificial intelligence algorithms; web analytics; payment processing; and improvement of the Services’ features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Third Party Applications. We may share your information with a third party application with your consent, for example, when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

Compliance with Terms of Service, Laws and Law Enforcement Requests. Sonia may disclose your Personal Information and Audio and Caption Information (i) if we believe it is necessary to investigate potential violations of our Terms of Service; (ii) in order to enforce the Terms of Service if required; or (iii) if required to do so by law or in the good faith belief that such action is reasonably necessary to: (A) comply with a law, regulation or compulsory legal request; (B) protect the safety of any person from death or serious bodily injury; (C) prevent fraud or abuse of Sonia or its users; or (D) to protect Sonia’s property rights.

Business Transfers. If we are involved in a merger, acquisition or sale of all or a portion of our assets, your Personal Information and Audio and Caption Information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our Site) of any change in control or use of your information, or if your information becomes subject to a different Privacy Policy. We will also notify you of choices you may have regarding the Personal Information and Audio and Caption Information.

Non-Private or Non-Personal Information. We may disclose your non-private, aggregated or otherwise non-personal information, such as usage statistics of our Services.

Marketing or Advertising. Unless doing so would be in violation of applicable law, we may send information about Sonia via email or as part of our calendar invitations to those whom you invite to meetings to see if they’d like to try Sonia. Other than that, Sonia does not use Personal Information for marketing or advertising purposes. Sonia does not use Audio and Caption Information for marketing or advertising purposes.

Notwithstanding the foregoing, Sonia is not responsible for any disclosure, publication or use of your Personal Information and Audio and Caption Information which you choose to include in your Recording, including to the extent such Personal Information and Audio and Caption Information is then incorporated into a Meeting Transcript or Follow Up.

Your Choices and Access Requests

You can use the Site without providing any Personal Information; however, if you choose not to provide any Personal Information, you will not be able to open a Sonia account or receive copies of any Meeting Transcripts or Follow Ups.

Your meeting information will be recorded and saved based upon how you engage the Services. Your meeting information will be stored by Sonia to enable retrieval, search and transcription.

You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link or mechanism noted in marketing or advertising emails you receive from us. You may also request to opt out of marketing or advertising emails by contacting us at, and sharing the email address at which you are receiving marketing or advertising emails.

Changing or Deleting Your Information

If you are a user with proper access control privileges, you may review, update, correct or delete information in such a Sonia account. In some cases, we may retain copies of your information if required by law. When you choose to close an account, we will remove your information from our marketing and billing systems, except with respect to records of historical transactions.

Accessing, Correcting or Deleting Your Information

Sonia is committed to transparency, and we want our users to have access to Personal Information that we may have about them and/or the Devices that they may use. If you’d like to update, correct, delete or deactivate any Personal Information that you have provided to Sonia, and/or you reasonably believe that Sonia has Personal Information pertaining to you, please send your request to, and we will process your request within a reasonable timeframe or as required by law. If you have an account with Sonia, you may be able to access and correct your information and deactivate your account after logging into your account.

You can stop using the Services at any time; and if you deactivate your account, the content in your account, including your profile and any Recordings, Meeting Transcripts and Follow Ups will be automatically deleted one (1) year after you deactivate your account. Sonia will endeavor to accommodate all reasonable requests to access, correct or delete your Personal Information and Audio and Caption Information unless it is required to be retained by law or for lawful business purposes. Once information is deleted from your Sonia account, it will no longer be accessible to you or others who may access the Services. Sonia’s back-up and archiving systems may retain residual copies of your Personal Information and Audio and Caption Information for up to one (1) year due to the nature of those systems’ operations.

Data Storage and Retention

When you engage the Services, the Personal Information and non-personally identifiable information that you submit and the Audio and Caption Information you create will be transferred to and stored on Sonia servers in the United States. We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. We may also keep copies of certain data (e.g., logs of financial transactions) for our own records.

Data privacy laws or regulations in your home country may differ from those in the United States; however, with the exception of international users as described below, we will collect, store and use your Personal Information, Audio and Caption Information and non-personally identifiable information in accordance with this Privacy Policy and the applicable laws of the United States.

Links to Other Web Sites

This Privacy Policy applies only to the Site and Services. This Site or Services may contain links to other websites not operated or controlled by Sonia. The policies and procedures we described here do not apply to these third party websites. The third party website links from this Site or Services do not imply that we endorse or have reviewed these third party websites. We suggest contacting those sites directly for information on their privacy policies.

Google Account Authentication

Your Google account is added to the Site and Services using OAuth authentication. OAuth is a secure mechanism which gives the Site and Services access to your Google account data without letting us know your password. This token is valid during your use of the Site and Services. If you remove your Google account, you will be prompted to re-authorize the Site and Services for each Google account using OAuth.

Although the OAuth authentication provides broad access to your Google account, we access and store a subset of data from your Google account, including your name, email address, and calendar content to provide you with the Services.

The Site and Services will require access to your Google account and user data for the following purposes:

  • To verify your email address and to create your Sonia account on our servers in order to link your Google account(s) with the Site and Services;
  • To access and read your Google account profile information to retrieve, use, and display your account name and account photo or image in the Site and Services;
  • To access and read your Google Calendar and calendar entries to (i) gather details of a calendared event in order for the Services to dial-in and join the event; (ii) add or edit events from your Google Calendar; and (iii) store data from previously calendared events in the “Past Meetings” view of the Services, and such data can be shared when a Sonia user shares their “Past Meetings” to other users through the Services.

International Transfers of Your Information

Sonia is headquartered in the United States and Personal Information and Audio and Caption Information we collect from you will be processed in the United States. As part of our international operations, we may transfer information about you to a jurisdiction where we do business. Even if those jurisdictions do not have the same privacy laws as the jurisdiction where you reside, we will treat your information as subject to the protections described in this policy. By providing us with your Personal Information and Audio and Caption Information, you acknowledge and agree that we may from time to time transfer any of your Personal Information and Audio and Caption Information to any of our offices, agents, partners or appointed representatives located around the world. Please do not submit any Personal Information and Audio and Caption Information to us if you do not wish for your data to be transferred internationally.



Sonia takes reasonable steps to protect the Personal Information and Audio and Caption Information provided via the Site and Services from loss, misuse and unauthorized access, disclosure, alteration or destruction. By using the Services, you agree that our security practices as defined in this data security provision are sufficient. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

If Sonia learns of a security system breach, we may attempt to notify you and provide information on protective measures, if available, through the email address that you have provided to us or by posting a notice on our Site. Depending on where you live, you may have a legal right to receive such notices in writing.

Our Policy Toward Children

Sonia requires its users to be at least 18 years of age. Sonia does not knowingly collect Personal Information from individuals under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Site. If you have reason to believe that a child under the age of 18 has provided Personal Information to Sonia through this Site, please contact us and we will endeavor to delete that information from our databases.

Modifications to our Privacy Policy

We may revise this Privacy Policy from time to time and the most current version will always be posted on our Site. If a revision, in our sole discretion, is material, we will notify you. Other changes may be posted to our Privacy Policy page, so please check that page regularly, especially before you provide any Personal Information and Audio and Caption Information. This Privacy Policy was last updated on the date indicated above. By continuing to use the Site and/or Services after changes or revisions to the Privacy Policy have been posted, you are agreeing to be bound by the new Privacy Policy. If you do not agree to the new Privacy Policy, you must stop using the Site and Services.

Contact Us

If you have any questions about this Privacy Policy, please contact us at